Accessibility Statement

Effective Date: 25 September 2026
Last Updated: 25 September 2026
Eco Tech Recycle wants its website, forms and digital information to be accessible and usable by as many people as reasonably possible, including people with disabilities.
Eco Tech Recycle is a trading name of Tech Cell Limited.
We recognise that accessibility is an ongoing process and aim to identify and improve accessibility issues as our website and digital services develop.
Key Points at a Glance
We aim to make our website clear, readable and usable.
We aim to work towards recognised accessibility good practice, including WCAG 2.2 Level AA where reasonably practicable.
We do not currently claim that every part of the website fully conforms to WCAG 2.2 Level AA.
Some third-party tools, embedded content or older documents may have accessibility limitations.
If you experience an accessibility problem, please tell us.
Where reasonably practicable, we will consider alternative ways of providing information or accessing our services.
We aim to acknowledge accessibility feedback within 5 working days where possible.
We intend to review and improve accessibility as the website develops.

1. Our Accessibility Aim
We aim to make the Eco Tech Recycle website and key digital information as accessible and usable as reasonably practicable.
Our approach is informed by recognised accessibility principles and the Web Content Accessibility Guidelines (WCAG).
WCAG addresses four broad accessibility principles: content should be perceivable, operable, understandable and robust. W3C
We aim to work towards WCAG 2.2 Level AA where reasonably practicable.
However, unless and until appropriate testing confirms otherwise, we do not claim that every page, feature, document or third-party component of our website fully conforms to WCAG 2.2 Level AA.

2. What This Statement Covers
This Statement applies to the public-facing Eco Tech Recycle website and, where reasonably within our control:
main website pages;
service pages;
contact and enquiry forms;
collection-request forms;
policy and legal pages;
downloadable documents provided through the website;
website navigation;
cookie information and preference controls; and
other digital information we publish directly through the website.
Third-party services, plugins and embedded content may be subject to their own accessibility features and limitations.

3. Accessibility Features We Aim to Support
When designing, updating and maintaining our website, we aim where reasonably practicable to support:
clear page titles;
logical heading structures;
readable text;
understandable language;
keyboard accessibility;
visible keyboard focus;
appropriate colour contrast;
responsive layouts for desktop, tablet and mobile devices;
meaningful link text;
appropriate labels and instructions for forms;
useful form-error information;
alternative text for meaningful images;
appropriately structured digital documents;
consistent navigation; and
compatibility with commonly used browsers and assistive technologies where reasonably practicable.
WCAG 2.2 includes requirements covering areas such as text alternatives, keyboard operation, navigation, readability, predictable interfaces and assistance with input errors. W3C

4. Current Accessibility Status
Eco Tech Recycle is continuing to review and improve the accessibility of its website.
At the date of this Statement, we are not making a formal claim that the entire website conforms to WCAG 2.2 Level AA.
This is because accessibility can be affected by:
website themes and page-building components;
WordPress plugins;
forms;
cookie-management tools;
embedded third-party services;
downloadable documents;
images and alternative text;
changes to website content; and
different combinations of browsers and assistive technologies.
We intend to review important user journeys and address identified accessibility issues where reasonably practicable.

5. Areas We Are Reviewing
Our accessibility review and improvement work may include:
homepage navigation;
mobile navigation;
keyboard navigation;
keyboard-focus visibility;
heading structure;
text and background contrast;
meaningful image alternative text;
links and buttons;
contact forms;
collection-request forms;
form labels and instructions;
form-error messages;
cookie banner and cookie-preference controls;
policy and legal pages;
downloadable documents;
footer navigation;
responsive layouts; and
third-party embedded content.
This section may be updated as testing identifies specific issues or improvements.

6. Known and Potential Limitations
Some content or functionality may not yet provide the same level of accessibility in every situation.
Potential limitations may include:
accessibility limitations within third-party plugins or embedded services;
older PDF or image-based documents that may not be fully accessible;
individual images that may require improved alternative text;
forms generated by third-party plugins;
cookie-management tools;
embedded maps, videos or other external content; and
occasional heading, focus or contrast issues that require further review.
As accessibility testing continues, we aim to update this Statement where material known limitations are identified.

7. Third-Party Content and Services
Our website may use third-party services or components, such as:
forms;
booking tools;
maps;
videos;
cookie-management tools;
analytics services;
social-media content; and
other embedded functionality.
We may not have complete control over the accessibility of independently provided third-party services.
Where reasonably practicable, we will consider accessibility when selecting, configuring or reviewing third-party tools used on our website.

8. Downloadable Documents
Some documents available through our website may be provided in PDF or another downloadable format.
Older, externally supplied or image-based documents may not always be fully accessible to all assistive technologies.
Where you experience difficulty accessing a document, please contact us. Where reasonably practicable, we will consider providing the relevant information in another suitable format.

9. Alternative Formats and Assistance
If you have difficulty accessing information through our website, please contact us.
Depending on the information and your requirements, we may be able to provide assistance through an alternative format or communication method.
Examples may include:
plain-text information;
larger or simplified text;
an email copy of relevant information;
clarification of service information by telephone; or
another reasonable alternative appropriate to the circumstances.
The appropriate solution will depend on the request and what is reasonably practicable.

10. Reporting an Accessibility Problem
If you experience an accessibility problem with our website, form or document, please tell us.
Email: info@ecotechrecycle.co.uk
Suggested subject line:
Accessibility Issue
Where possible, please tell us:
the page, form or document affected;
the web address or page title;
what you were trying to do;
what problem you encountered;
the device and browser you were using, if relevant;
any assistive technology you were using, if you are comfortable providing that information; and
how you would prefer us to contact you.
You do not need to provide information about a disability or medical condition unless you choose to do so and it is relevant to the assistance you are requesting.

11. How We Respond
We aim to acknowledge accessibility feedback within 5 working days, where possible.
Depending on the issue, we may:
provide the information another way;
investigate the affected page or feature;
correct an accessibility issue;
provide instructions for an alternative route;
raise an issue with a third-party provider; or
include the matter in future website improvement work.
Some technical issues may require more time to investigate or resolve.

12. Reasonable Adjustments
Where applicable, we will consider reasonable adjustments to help disabled customers access our services.
The Equality Act 2010 places a duty to make reasonable adjustments on service providers in relevant circumstances. Legislation.gov.uk
The appropriate adjustment will depend on the circumstances, the service involved and the individual’s requirements.
If you require an adjustment when contacting us, arranging a collection, completing a form or accessing service information, please tell us what would assist you.

13. Ongoing Improvement
Accessibility is an ongoing process rather than a one-time exercise.
We aim to consider accessibility when making significant changes to:
website design;
navigation;
forms;
website content;
downloadable documents;
plugins;
cookie-management tools; and
other important digital services.
We may update this Statement when material accessibility improvements or limitations are identified.

14. Accessibility Standards
Our accessibility approach is informed by the Web Content Accessibility Guidelines (WCAG) 2.2 published by the World Wide Web Consortium (W3C).
WCAG 2.2 is a W3C Recommendation and provides internationally recognised guidance for improving accessibility for people with a range of disabilities. W3C
Our current aim is to work towards Level AA where reasonably practicable.
This statement of aim should not be interpreted as a formal claim of full WCAG 2.2 AA conformance unless such conformance has been appropriately assessed.

15. Changes to This Statement
We may update this Accessibility Statement to reflect:
accessibility testing;
website improvements;
identified limitations;
changes to website functionality;
changes to third-party services;
applicable legal requirements; or
accessibility guidance.
The latest version will be published on our website with an updated Last Updated date.

16. Contact Us
Eco Tech Recycle
A trading name of Tech Cell Limited
Company No. 14338989
Email: info@ecotechrecycle.co.uk
Telephone: +44 7777 239555
Website: ecotechrecycle.co.uk
Contact Address:
Suite 2, First Floor
16 Industrial House
Grand Arcade
London
N12 0EH
United Kingdom