Privacy Policy
Effective Date: 25 September 2026
Last Updated: 25 September 2026
Eco Tech Recycle is a trading name of Tech Cell Limited.
This Privacy Policy explains how Tech Cell Limited, trading as Eco Tech Recycle (“Eco Tech Recycle”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal data when you use our website, contact us, request a collection, request a valuation, use our repair or refurbishment services, sell, donate or transfer devices to us, arrange a business, school, charity or organisation collection, purchase from us directly, make a complaint, or otherwise interact with us.
This Policy should be read together with our:
Cookie Policy;
Website Terms of Use;
Data Erasure & Data Security Policy;
Collection, Device Acceptance & Valuation Policy;
Recycling & WEEE Policy;
Business & School Collection Terms;
Purchase, Buy-Back & Payment Terms;
Repair, Refurbishment & Returned Device Service Policy;
Delivery, Shipping & Collection Policy; and
Complaints Policy.
1. Who We Are
Eco Tech Recycle is the trading name of Tech Cell Limited.
Legal entity: Tech Cell Limited
Company No.: 14338989
Trading name: Eco Tech Recycle
ICO registration reference: ZB973258
For data-protection purposes, Tech Cell Limited will normally be the controller of personal data that we collect and use in connection with our website, enquiries, collections, valuations, purchases, direct sales, repairs, complaints and other services.
Email: info@ecotechrecycle.co.uk
Telephone: +44 7777 239555
Website: www.ecotechrecycle.co.uk
Contact Address:
Suite 2, First Floor
16 Industrial House
Grand Arcade
London
N12 0EH
United Kingdom
2. Personal Data We May Collect
Depending on how you interact with us, we may collect and process:
your name;
organisation or business name;
job title or role;
email address;
telephone number;
collection, delivery, billing or service address;
information submitted through website forms;
enquiry and correspondence records;
details of devices, equipment and collections;
photographs of devices or equipment;
serial numbers, asset numbers and IMEI numbers where relevant;
device condition, grading and assessment information;
quotation and valuation records;
purchase and payment records;
repair intake, diagnosis and service records;
collection, delivery, courier and proof-of-delivery information;
invoice and transaction information;
complaint and dispute records;
data-erasure and device-processing records where applicable;
website usage information;
cookie and consent preferences;
marketing preferences;
technical information such as IP address, browser or device information where collected by our website or service providers; and
other information you choose to provide to us in forms, emails, messages, attachments or correspondence.
We ask customers not to send passwords, recovery keys, authentication codes, payment-card details, unnecessary identity documents or other sensitive information unless we have specifically requested the information for a legitimate purpose and provided an appropriate method for supplying it.
3. Data Stored on Devices
Electronic devices provided to Eco Tech Recycle may themselves contain personal, business, school, customer, employee or organisational data.
Customers are responsible for backing up information they wish to retain before handing over equipment.
Where possible, customers should also remove SIM cards, memory cards, personal accessories, accounts, activation locks, MDM profiles and other management restrictions before handover.
Our handling of data-bearing devices and storage media is explained in our Data Erasure & Data Security Policy.
Where applicable, eligible devices may be processed using licensed Certus data-erasure software. Reporting may be available where the process is applicable, successfully completed and included within the agreed service.
We do not represent a factory reset alone as certified secure data erasure.
Where secure erasure is not possible or is unsuccessful, the relevant storage media or device may require a different secure handling route.
4. How We Collect Personal Data
We may collect personal data directly from you when:
you complete a website form;
you email, telephone, message or visit us;
you request a collection or drop-off;
you request a quotation or valuation;
you sell, donate or transfer equipment to us;
you use a repair or refurbishment service;
you purchase from us directly;
you submit a complaint;
you send photographs, device lists, asset lists or serial numbers;
you provide information during a collection, delivery or transaction; or
you interact with our website, forms or cookie controls.
We may also receive information from third parties where appropriate, including:
your employer or organisation;
an authorised business, school or charity contact;
couriers and logistics providers;
payment or accounting providers;
marketplaces or platforms;
service providers;
repair or recycling partners; or
another person authorised to act on your behalf.
Where we receive personal data from another source, we handle it in accordance with applicable data-protection requirements.
5. Why We Use Personal Data
We may use personal data to:
respond to enquiries;
review collection and drop-off requests;
assess equipment and service requirements;
provide quotations and valuations;
arrange collections, deliveries, returns and drop-offs;
manage device intake and asset records;
perform assessment, grading, repair and refurbishment;
manage reuse, parts recovery and recycling services;
process purchases, direct sales, payments and invoices;
verify ownership or authority where appropriate;
manage fraud, security and safety risks;
provide data-erasure records or reports where applicable;
communicate service updates;
handle complaints, disputes and warranty matters;
maintain accounting and business records;
comply with legal and regulatory requirements;
protect our business, customers, systems and property;
improve our services, website, forms and customer experience; and
send marketing communications where permitted by law.
6. Our Lawful Bases for Processing
Under UK data-protection law, we must have a lawful basis for processing personal data.
Depending on the activity, we may rely on:
Contract or steps before entering into a contract
Where processing is necessary to respond to a request or provide a service, including collections, quotations, valuations, purchases, sales, repairs, deliveries, returns and customer support.
Legal obligation
Where processing is necessary to meet legal or regulatory requirements, including certain accounting, tax, waste-management, data-protection and other statutory obligations.
Legitimate interests
Where necessary for legitimate business purposes and where those interests are not overridden by your rights and interests. These may include:
operating and administering our business;
managing customer and supplier relationships;
maintaining appropriate transaction and service records;
assessing equipment;
preventing and detecting fraud;
protecting our systems and property;
handling disputes and complaints;
improving our services and website; and
establishing, exercising or defending legal claims.
Consent
Where we ask you to make an optional choice, including certain marketing communications and non-essential cookies or similar technologies.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
Vital interests
In rare circumstances where processing is necessary to protect someone’s life or physical safety.
The lawful basis that applies depends on the particular processing activity.
7. Special Category and Sensitive Information
We do not normally need customers to provide special category personal data.
Please do not provide information about health, ethnicity, religion, biometric information, sexual orientation or other highly sensitive matters unless it is genuinely necessary for a particular service or legal requirement.
Where we need to process special category personal data, we will only do so where an appropriate lawful basis and additional legal condition apply.
Information contained on customer devices may incidentally include sensitive or confidential data. Our handling of such devices is addressed in our Data Erasure & Data Security Policy.
8. Marketing Communications
We may send information about our services where permitted by applicable data-protection and electronic-marketing law.
Depending on the circumstances, this may be based on consent or another lawful basis permitted by law.
We take account of the Privacy and Electronic Communications Regulations (PECR) where they apply to electronic marketing.
You can ask us to stop sending direct marketing at any time by using an unsubscribe option where provided or by contacting:
info@ecotechrecycle.co.uk
We may retain limited suppression information where necessary to ensure that a person who has opted out is not inadvertently added back to a marketing list.
Service communications, collection updates, repair updates, quotation correspondence, invoices, payment messages, security notices and complaint responses are not normally marketing communications.
9. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies.
Some technologies may be strictly necessary for the operation, security or functionality of the website. Other technologies, including certain analytics, advertising or embedded-media technologies, may require consent before they are used.
Where consent is required, users should be able to make an appropriate choice through our cookie consent controls.
Further information about the technologies used on our website and how preferences can be managed is provided in our Cookie Policy and cookie settings.
10. Who We May Share Personal Data With
Where necessary and lawful, we may share personal data with categories of recipients including:
website, hosting, IT and cybersecurity providers;
email and communications providers;
form, CRM, database and workflow providers;
cloud-storage providers;
couriers, logistics providers and collection partners;
payment and accounting providers;
professional advisers;
insurers and auditors;
repair and refurbishment providers;
data-erasure or specialist technical providers;
recycling and downstream processing partners;
marketplaces or platforms involved in a transaction;
regulators, law-enforcement agencies, public authorities or courts where required or permitted by law; and
authorised customer or organisation contacts where necessary for a service.
Where a third party processes personal data on our behalf, we aim to use appropriate contractual and organisational safeguards as required by applicable law.
We do not sell personal data to advertisers.
11. International Transfers
Some technology and service providers may store or process personal data outside the United Kingdom.
Where a restricted international transfer takes place, we will take steps required by applicable UK data-protection law.
Depending on the destination and circumstances, these safeguards may include:
UK adequacy regulations;
the UK International Data Transfer Agreement (IDTA);
the UK Addendum to approved EU Standard Contractual Clauses; or
another lawful transfer mechanism.
Where required, we will also consider whether additional protections are necessary for the transfer.
12. How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, tax, regulatory, fraud-prevention, insurance, audit and dispute-resolution requirements.
Different records may therefore have different retention periods.
When determining retention periods, we may consider:
the type and sensitivity of the information;
the purpose for which it is held;
whether an ongoing customer or business relationship exists;
applicable legal or regulatory requirements;
accounting and tax requirements;
warranty or complaint periods;
fraud and security risks;
potential disputes or legal claims; and
whether the information can be securely deleted or anonymised.
When personal data is no longer required, we aim to delete, anonymise or securely dispose of it as appropriate.
13. Security
We use reasonable and proportionate technical and organisational measures designed to protect personal data against accidental or unlawful loss, destruction, alteration, disclosure or access.
Depending on the system and service, these measures may include:
access controls;
restricted user permissions;
authentication controls;
appropriate email and storage practices;
device-handling procedures;
staff guidance;
data-aware processing procedures;
backups;
security and service records; and
controls over relevant third-party service providers.
No electronic system, transmission method or storage method can be guaranteed to be completely secure.
Customers should therefore avoid sending unnecessary sensitive information, passwords or authentication credentials to us.
14. Your Data-Protection Rights
Depending on the circumstances, UK data-protection law may give you rights including:
Right of access — to request a copy of personal data we hold about you;
Right to rectification — to ask us to correct inaccurate or incomplete personal data;
Right to erasure — to ask us to delete personal data in certain circumstances;
Right to restriction — to ask us to restrict processing in certain circumstances;
Right to object — to object to certain processing, including an absolute right to object to direct marketing;
Right to data portability — in certain circumstances, to receive personal data you provided in a structured, commonly used and machine-readable format or ask for it to be transferred;
Right to withdraw consent — where we rely on consent; and
rights relating to certain automated decision-making, where applicable.
These rights are not absolute and exemptions or legal limitations may apply.
To exercise a data-protection right, contact:
info@ecotechrecycle.co.uk
We may ask for information reasonably necessary to verify your identity before disclosing personal data.
We normally respond to valid rights requests without undue delay and within the period required by applicable data-protection law.
ICO guidance confirms that most rights requests, including subject access requests, normally need to be handled within one month, subject to applicable extensions and exceptions. Information Commissioner’s Office
15. Automated Decision-Making
We do not currently intend to make decisions producing legal or similarly significant effects about customers solely by automated processing without meaningful human involvement.
If this changes and applicable law requires additional information or safeguards, we will update this Privacy Policy accordingly.
16. Privacy Complaints
If you have concerns about how we collect or use personal data, please contact us:
Email: info@ecotechrecycle.co.uk
Subject: Privacy Complaint
Please provide enough information for us to identify and investigate the issue.
We will take appropriate steps to investigate data-protection complaints and respond in accordance with applicable law and our Complaints Policy.
17. Complaining to the Information Commissioner’s Office
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
Information Commissioner’s Office
We would appreciate the opportunity to address your concern first, but contacting us does not remove your right to approach the ICO. The ICO explains that individuals may complain about how organisations collect, use, store or secure their personal information. Information Commissioner’s Office
18. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, marketplaces or services.
Those organisations may operate under their own privacy notices and terms.
Eco Tech Recycle is not responsible for how an independent third party processes personal data where that third party acts as its own controller.
You should review the privacy information provided by the relevant third party.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
our services;
website functionality;
systems and providers;
data-processing activities;
legal or regulatory requirements; or
business operations.
The latest version will be published on our website with the relevant Last Updated date.
Where a change materially affects how we use personal data, we will take appropriate steps to provide additional notice where required by law.
20. Contact Us
Eco Tech Recycle
A trading name of Tech Cell Limited
Company No. 14338989
ICO registration reference: ZB973258
Email: info@ecotechrecycle.co.uk
Telephone: +44 7777 239555
Website: www.ecotechrecycle.co.uk
Contact Address:
Suite 2, First Floor
16 Industrial House
Grand Arcade
London
N12 0EH
United Kingdom
